Delivery Information

Our current estimated delivery timeframes for standard items are:

       

  • Europe: Delivery up to 14 working days from dispatch
  •    

  • USA & Canada: Delivery up to 10 working days from dispatch
  •    

  • Rest of the World: Delivery up to 14 working days from dispatch
  • All orders are sent using a tracked service. You will be notified by email if there are any unforeseen delays to your

        delivery.

    If your delivery contains an item on pre-order then we will wait for the full order to be assembled before we

        dispatch.

    Custom Prints

    Please note that custom prints are dispatched separately to the rest of your order. If you order these items

        alongside other shop products, they won’t all arrive together, and you’ll get several deliveries. Each print is made
        to order so they take longer to ship, estimated delivery on custom prints is 2-4 weeks.

    Botany, Academic & Special Interest Books

    Botany, Academic & Special Interest book titles are printed to order, and estimated delivery is 2-4

        weeks.

    Housutoutlet Magazine Subscription

    Please note that if you order a Housutoutlet Magazine Subscription, it will be are dispatched separately to the rest of your

        order. If you order subscriptions alongside other shop products, they won’t all arrive together, and you’ll get
        several deliveries.

    Shipping Information

    If you have received the below message at checkout, your order contains restricted item(s) or exceeds our current

        weight or order value limits.

    Sorry, one or more items in your cart cannot be shipped to your location. Please refer to our Delivery

                    Information page or further details

    Restricted items

    Due to import regulations, we regret that we cannot deliver the following items outside the United Kingdom:

         

    • Seeds
    •    

    • Bulbs
    •    

    • Food
    •    

    • Alcohol
    •    

    • Hand sanitisers
    •    

    • Plant foods and fertilisers
    •    

    • Aerosols and sprays
    •    

    • Perfume and diffusers
    •    

    • Live plants
    •    

    • Large/fragile plant pots
    •    

    • Inflammable items
    • Countries / Territories we deliver to

      At present we are able to ship to the following countries/ territories:

      Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, Denmark, Finland, France, Germany,

          Gibraltar, Greece, Hong Kong SAR China, Hungary, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania,
          Luxembourg, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore,
          Slovakia, Slovenia, Spain, Sweden, Switzerland, Tanzania, Thailand, Turkey, United Kingdom, United States.

      Gift Memberships

      Gift Membership packs are sent using a tracked service. Unfortunately, we are unable to replace gift memberships that

          are lost or misplaced once received by the recipient.

      If you have been waiting for your order and your estimated delivery timeframe has surpassed or an item is missing

          from your order, please contact us [email protected] and we will investigate
          for you.

      Remember to include your order number and full name as this will help us search and locate your order details.

      Duties, Taxes and Service Charges

      Orders to EU and International addresses may be subject to local customs duty or taxes. You will need to pay any

          additional charges for customs clearance, charges include local VAT and duty based on the value and origin of the
          product.

      Customs policies vary for each country, so it is advised you contact your local customs office for further

          information.

      Payment Methods

      The Housutoutlet Online Shop takes various payment methods including Paypal, Visa/Mastercard and Maestro. We cannot

              currently issue gift vouchers or gift cards.